Representation in the United States is through the FirstRand Bank Limited New York Representative Office, a bank representative office for FirstRand Bank Limited, a South African bank and duly licensed by the New York Department of Financial Services.
Copyright © RMB, a division of FirstRand Bank Limited 2026. All rights reserved.
In accordance with data protection law, the following information provides an overview of how FirstRand Bank Limited (London Branch) collects, uses and discloses personal data that we receive when you visit and use this website (the “Site”), provide services or supply goods on our behalf, communicate with us, or otherwise interact with us, whether online or offline.
It is important that you read this Privacy Notice so that you are fully aware of how and why we are using your data.
If you are an employee, representative, director, shareholder, ultimate beneficial owner, guarantor or beneficiary of one of our customers or prospective customers, our Customer Fair Processing Notice will also apply to the extent we separately process your personal data in connection with our services.
The Site is owned and operated by FirstRand Bank Limited (London Branch) (“we”, “us” and “our”), the UK branch of FirstRand Bank Limited, acting through its Rand Merchant Bank division (“RMB”), which is incorporated under the laws of South Africa. Our UK registered address is at Austin Friars House, 2-6 Austin Friars, London, EC2N 2HD.
We are registered as a data controller with the UK Information Commissioner’s Office (registration number Z1384125).
If you have any queries concerning this notice or our data processing practices, our Data Protection Officer can be contacted by email at dpo@firstrand.co.uk. You can also write to us using our registered UK address, as set out above.
Information you give us
You may provide us with personal data, including when you:
If you work for one of our suppliers, you may also provide us with personal data when providing the relevant goods or services on our behalf.
The categories of personal data you provide include:
Information we process automatically
We also collect, store and use information about your use of the Site, and about your computer, tablet, mobile or other device through which you access the Site. This includes the following information:
Information we collect from third parties
We may obtain personal data about you from the following third parties:
Aggregated Data
We may also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is anonymised and is not considered personal data as it will not directly or indirectly reveal your identity.
Children
The Site is not intended for or directed at children under the age of 18 years and we do not knowingly collect information relating to children under this age.
Under applicable data protection law, we are only permitted to use your personal data where we have a lawful basis for doing so. The purposes for which we process your personal data are summarised below, together with the lawful basis under data protection law which allow us to do this:
As a bank, we are subject to a number of statutory and regulatory obligations that may require us to collect, store or disclose personal data, such as for anti-money laundering purposes or to respond to investigations or disclosure orders from the police, regulators of FirstRand Group entities, and tax or other public authorities (including outside the UK).
Where necessary, we process your personal data to serve our legitimate interests or those of a third party, so long as such interests are not outweighed by a greater need to protect your privacy. Cases where we rely on our legitimate interests to process your personal data include (but are not limited to):
To the extent the cookies used on the Site result in us processing your personal data (e.g. in relation to certain advertising cookies), we rely on consent for such processing.
If we wish to process your personal data in any other way not covered by the legal justifications above, we may request your consent. Where you give consent, you are entitled to withdraw it at any time
Where necessary to fulfil your instructions to us and for the other purposes outlined above, we may share information about you with a range of recipients including (but not limited to) the following:
FirstRand Bank and its clients are active internationally and thus information relating to you may, in line with the purposes described above, be transferred to countries outside the UK and EEA to so-called “third countries”. Some of these countries may not provide the same standard of data protection laws as those which apply in the UK or the EEA.
Where personal data is transferred to and stored in a country not determined by the UK or European Commission as providing adequate levels of protection for personal data, we take steps to provide appropriate safeguards to protect your personal data, including entering into standard contractual clauses approved by the UK or the European Commission, obliging recipients to protect your personal data.
If you would like further information on the specific mechanism used by us when transferring your personal data outside of the UK or the EEA, please contact us using the contact details set out in section 2 above.
In general terms, we retain your personal data as long as necessary for the purposes for which we obtained it. In making decisions about how long to retain data we take account of the following:
We may use your personal data to give you information about products and services offered by us or our FirstRand Group affiliates that we think you or the firm with which you are associated may be interested in receiving. Where we consider it appropriate, we may contact you in this regard by email or telephone.
You have the following rights (subject to certain statutory exemptions):
To exercise any of these rights, please write to your usual contact at FirstRand London or the Data Protection Officer via the contact details given in section 2 above.
You also have a right to complain to the Information Commissioner's Office (https://ico.org.uk), which regulates the processing of personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We will indicate to you where the provision of certain personal information is required in order for us to provide you certain services. If you choose not to provide such personal information, we may not be able to provide the services you have requested.
We use cookies and similar technologies on the Site for various purposes, including improving your experience of the Site. For more information about cookies and why we use these, please refer to our Cookie Policy.
The Site may, from time to time, contain links to and from the websites of our business partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We may update this privacy notice from time to time and you can always access the current version at the following RMB website address: www.rmb.co.uk/page/firstrand-limited-privacy-statement
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